Frequently Asked Questions
Everything you need to know about your Monte Carlo shopping experience.
How can I track my order?
Once your order is shipped, you will receive a tracking link via email and SMS. You can also track your shipment through the 'My Orders' section on our website.
What is the return and exchange policy?
We offer a 15-day return and exchange policy on most products, provided they are unused, unwashed, and have all original tags attached.
How do I ensure I am ordering the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it against our chart to find your perfect fit.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and Cash on Delivery (COD) for eligible pin codes.
How should I care for my Monte Carlo woolens?
To maintain the quality of your knitwear, we recommend professional dry cleaning or a gentle hand wash with a mild wool detergent in cold water.
Do you offer international shipping?
Currently, we ship to a wide range of locations domestically. For international shipping inquiries, please contact our customer support team directly.